DMI Marine, Inc. - Service Information

Our Repair Policy

DMI Marine Inc. is committed to taking the time to examine your repair needs from every angle necessary in order to properly repair your instrument. Because of our commitment to accurately repair every piece of equipment regardless of age, the process sometimes takes longer to make the repair and yet keep it affordable.

Once your instrument is received for repair it is unpacked carefully so we are sure to find all parts, then it is assigned a repair number and all information is entered into our computer system. The repair is then placed on our repair shelf in the order of receipt and awaits evaluation. The evaluation, repair and notification of estimate repair (and/or payment) is all made at the same time and upon approval it is shipped the same day.

When submitting repairs, please follow these guidelines:

1. Package your instruments securely!

Damage can happen during shipping, which will necessitate the need for more repairs, and possibly even damaging the instrument beyond repair. This shouldn't be a problem if you use basic precautions when shipping instruments such as adequate padding, a sturdy container, and plenty of package tape.

2. Enclose an 8.5"x11" sheet indicating the following information:

Model and serial numbers of all equipment

The total number of boxes sent (if there is only one, please indicate this)

Your return address

Telephone number, Cell phone number, fax number, and email address if applicable

Detailed description of the problem - the more details, the better

Credit card number and expiration date

**For a printable repair request form, please select from the following option: [HTML][WORD]

3. To check the status of a repair, please have the model and serial number handy. As we expand our services to include repairs of all instrumentation, the brand name alone may not be enough for our personnel to locate your repair.

Payments and Return Shipment
For repairs less than $150 (not including shipping):

We will automatically charge the repair fee to the credit card number you have provided with your order, and return the repaired instrument to you via UPS Ground service (Continental US only), unless you have indicated another shipping method preference with your repair request.

For repairs over $150:

If the estimated repair cost is more then $150 we will contact you for approval before the repair is completed. If you decide not to go ahead with the repair, there will be a bench charge of $75 assessed to each instrument sent in. A telephone number must be included or the instrument will be returned to you C.O.D. per the conditions outlined above.

Tips to help us serve you faster:

Use a 8.5" X 11" paper and be detailed in your descriptions. It will enable us to look for the exact fault and may prevent a time costly telephone call. We suggest using the printable form located above.

Include your credit card number and expiration date in your letter to us. We accept MasterCard, Visa, American Express and Discover.

We use the $100.00 figure as our general break off point for calling with an estimate. However, if you authorize a larger range of repair ($200 or $250) we can perform the repair faster since the technician can complete the repair immediately. The less time we spend on the phone, the more items we can repair.

Please note that a decision to go ahead with an estimated repair is needed within 72 hours to ensure your unit will be shipped promptly. After 72 hours, your repair may be placed behind others. After 30 days with no response, the repair will be not be made and a $75.00 bench charge (per instrument) will be charged. The un-repaired instrument will be returned COD to the address provided with your repair request

If an instrument is left with us for over 90 days is will be considered abandoned and we will dispose of it properly.

DMI Marine, Inc.
18 Commerce Park Road
Pocasset, Ma 02559

main phone number: 508-564-7491
fax number: 508-564-7497
email: dmi@dmimarine.com




	Our Repair Policy DMI Marine Inc. is committed to taking the time to examine your repair needs from every angle necessary in order to properly repair your instrument. Because of our commitment to accurately repair every piece of equipment regardless of age, the process sometimes takes longer to make the repair and yet keep it affordable. Once your instrument is received for repair it is unpacked carefully so we are sure to find all parts, then it is assigned a repair number and all information is entered into our computer system. The repair is then placed on our repair shelf in the order of receipt and awaits evaluation. The evaluation, repair and notification of estimate repair (and/or payment) is all made at the same time and upon approval it is shipped the same day. When submitting repairs, please follow these guidelines: 1. Package your instruments securely! Damage can happen during shipping, which will necessitate the need for more repairs, and possibly even damaging the instrument beyond repair. This shouldn't be a problem if you use basic precautions when shipping instruments such as adequate padding, a sturdy container, and plenty of package tape. 2. Enclose an 8.5"x11" sheet indicating the following information: Model and serial numbers of all equipment The total number of boxes sent (if there is only one, please indicate this) Your return address Telephone number, Cell phone number, fax number, and email address if applicable Detailed description of the problem - the more details, the better Credit card number and expiration date For a printable repair request form, please select from the following option: [HTML][WORD] 3. To check the status of a repair, please have the model and serial number handy. As we expand our services to include repairs of all instrumentation, the brand name alone may not be enough for our personnel to locate your repair. Payments and Return Shipment For repairs less than $150 (not including shipping): We will automatically charge the repair fee to the credit card number you have provided with your order, and return the repaired instrument to you via UPS Ground service (Continental US only), unless you have indicated another shipping method preference with your repair request. For repairs over $150: If the estimated repair cost is more then $150 we will contact you for approval before the repair is completed. If you decide not to go ahead with the repair, there will be a bench charge of $75** assessed to each instrument sent in. A telephone number must be included or the instrument will be returned to you C.O.D. per the conditions outlined above. Tips to help us serve you faster: Use a 8.5" X 11" paper and be detailed in your descriptions. It will enable us to look for the exact fault and may prevent a time costly telephone call. We suggest using the printable form located above. Include your credit card number and expiration date in your letter to us. We accept MasterCard, Visa, American Express and Discover. We use the $100.00 figure as our general break off point for calling with an estimate. However, if you authorize a larger range of repair ($200 or $250) we can perform the repair faster since the technician can complete the repair immediately. The less time we spend on the phone, the more items we can repair. Please note that a decision to go ahead with an estimated repair is needed within 72 hours to ensure your unit will be shipped promptly. After 72 hours, your repair may be placed behind others. After 30 days with no response, the repair will be not be made and a $75.00 bench charge (per instrument) will be charged. The un-repaired instrument will be returned COD to the address provided with your repair request If an instrument is left with us for over 90 days is will be considered abandoned and we will dispose of it properly. DMI Marine, Inc. 18 Commerce Park Road Pocasset, Ma 02559 main phone number: 508-564-7491 fax number: 508-564-7497 email: dmi@dmimarine.com